Privacy Policy

At Solarayen (operated by Anhui Solarayen New Energy Co., Ltd.), your privacy is important to us. We have developed this Privacy Policy to explain how we collect, use, store, and protect your personal information.

This Privacy Policy applies to all websites, products, and services owned and operated by us that display or link to this Policy. Please take a moment to familiarize yourself with our privacy practices.

1. Information Collection and Use

Anhui Solarayen New Energy Co., Ltd. is the sole owner of the information collected on this site. We only collect personal information that you voluntarily provide to us via email, inquiry forms, order placements, or direct contact.

Types of Information We Collect:

  • Contact Information: Name, email address, phone number, and company details.

  • Order & Shipping Information: Shipping address, billing address, payment confirmation reference/number, and order history.

How We Use Your Information:

  • Communication & Support: To respond to your inquiries, provide technical support, and fulfill your requests.

  • Order Fulfillment: Your shipping address and phone number are required for delivery documentation to ensure your products arrive safely and successfully.

  • Order Management & Record Keeping: We maintain a secure internal online system to record details for each order (including order date, customer name, products purchased, delivery address, phone number, payment reference, dispatch date, and tracking numbers) to assist with order management and resolve any post-purchase issues.

  • Marketing & Updates: Unless you opt out, we may contact you via email in the future to inform you about special offers, new products or services, or updates to this Privacy Policy.

2. Information Sharing and Disclosure

We respect your privacy and strictly safeguard your personal data:

  • No Selling or Renting: We will not sell, rent, or trade your personal information to anyone or any third party outside of our organization.

  • Service Providers: We only share necessary delivery information (such as your address and phone number) with trusted logistics and shipping partners strictly for the purpose of delivering your orders.

3. Data Security and Safeguards

To ensure your personal information remains secure, we communicate our privacy and security guidelines to all company employees and strictly enforce internal safeguards.

All order data and personal details are stored securely within protected systems to prevent unauthorized access, alteration, disclosure, or destruction.

4. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access & Updates: You may inquire about or request updates to the personal data we hold about you.

  • Opt-Out: You may opt out of receiving future marketing or promotional emails from us at any time by following the instructions in those communications or by contacting us directly.

5. Changes to This Privacy Policy

Our Privacy Policy may change from time to time to reflect updates in our practices or legal requirements. All updates will be posted directly on this page with a revised “Last Updated” date.

6. Contact Us

If you have any questions regarding this Privacy Policy, or if you feel that we are not abiding by these terms, please contact us immediately:

  • Company: Anhui Solarayen New Energy Co., Ltd.

  • Phone:+86 19355959930

  • Email: solarayen@outlook.com

  • Address:Room 425, 4th Floor, Office Building, Hefei Chuangxin Pioneer Science Park, No.1788 Jinggang Road, Shushan Economic & Technological Development Zone, Hefei, Anhui 230088, P.R.China